Privacy Policy

We collect the information you provide directly to us, including:

• Contact information — your name, phone number, and email address.
• Move details — origin and destination, move date, home/office size, and any notes you share (e.g., stairs, heavy items, packing needs).
• Communications — the content of messages, calls, and emails between you and us.
• Basic usage data — standard technical information your browser sends (such as device and pages viewed) used to operate and secure the site.

We use the information we collect to:

• Prepare and send you a moving quote.
• Schedule, confirm, and coordinate your move.
• Contact you about your request by phone call, text message (SMS), or email.
• Provide customer support and respond to your questions.
• Operate, maintain, secure, and improve our website and services, and comply with the law.

If you provide your mobile number and opt in (for example, by checking the SMS-consent box on our quote form), you agree to receive conversational and informational text messages from Reliable Moving Services related to your move and quote — such as quote details, scheduling, confirmations, and replies to your questions. We do not send marketing or promotional texts unless you separately opt in to them.

• Opt-in is optional. Consent to receive texts is not a condition of any purchase or service.
• Opt out anytime by replying STOP to any message. You will receive a confirmation and no further texts.
• Help — reply HELP for assistance, or contact us at (310) 500-7174 or info@reliablemovingservices.net.
• Message & data rates may apply. Message frequency varies based on your interaction with us.
• Carriers are not liable for delayed or undelivered messages.

No mobile information, mobile opt-in, or text-message consent will be shared with or sold to third parties or affiliates for any purpose, including marketing or promotional purposes.

We do not sell your personal information, and — as stated above — your mobile opt-in and SMS consent are never shared with third parties or affiliates. We share information only as needed to run our business and serve you, namely:

• Service providers who help us operate (e.g., our communications/SMS platform, scheduling, and IT vendors), bound by confidentiality and permitted to use the data only to provide their services to us — and never to use SMS opt-in data for their own marketing.
• Legal & safety — when required by law, subpoena, or to protect our rights, customers, or the public.

We keep your information only as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative and technical safeguards to protect your information; however, no method of transmission or storage is completely secure.

• Opt out of texts at any time by replying STOP.
• Ask us to access, correct, or delete the personal information we hold about you.
• Contact us using the details below for any privacy request.

Our website and services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new “Last updated” date. Your continued use of our services after an update means you accept the revised Policy.

Reliable Moving Services, LLC
606 N Figueroa St, Unit 705, Los Angeles, CA 90012
Phone: (310) 500-7174
Email: info@reliablemovingservices.net
Hours: Mon–Sun, 9am–9pm · USDOT 3703948 · CAL-T204822